SunSoft has formed partnerships with Distributors, OEMs and Independent Service Organizations to offer end-user technical support and services at many locations worldwide. The Authorized Service Provider Program is designed to service the growing demand for SunSoft's Solaris and INTERACTIVE UNIX System product lines, and to meet the needs of technical and commercial customers worldwide.
Authorized Service Providers offer the following support:
Support is available by telephone, e-mail and fax. This support is available for SPARC and Intel systems which use the Solaris software environment, and will also be available on future hardware platforms for Solaris that are approved by Sun. In addition, ASPs support Intel products using INTERACTIVE UNIX systems.
SunSoft ASPs must meet stringent requirements in order to be a participant in this program, and all are certified to offer software maintenance contracts to SunSoft customers. Each is tested for technical skills and proficiency; ASP engineers are trained on SunSoft products. Each has the resources--the systems and tools--to manage and support SunSoft customers, and each is UNIX knowledgeable and has demonstrated its commitment to service, support and SunSoft's very high standards.
Additionally, ASPs are continually monitored for support quality and adherence to the program's requirements. ASPs, in turn, are also supported by a number of comprehensive SunSoft technical support services which only they receive from SunSoft. These services include telephone escalation and e-mail support to SunSoft's technical engineers, access to SunSoft's online information database and patches, and new product releases and automatic upgrades.
To contact any of the Authorized Service Providers, just use the telephone numbers located in the Provider Listing to find the location closest to you.